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Care Opinion

Disappointed

Story from nhs.uk

"Disappointed"

About: Good Hope Hospital

I was nervous enough without being bombarded with questions that I couldn’t understand and then I wasn’t given a chance to explain my symtoms clearly. I’m disgusted with the way I’ve been treated by this gynaecologist today. I was relieved when I found out I was seeing a female Gynaecologist but I wish I hadn’t. Luckily I had a lovely chaperone who listened to me and helped put my side across to a very arrogant and rude woman. I struggle to explain things at the best of times but I’ve come out of my appointment upset and felt it was a waste of time.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 19/04/2018 at 07:49
Published on nhs.uk at 11:06

Dear Patient,

Thank you for taking the time to post your comments, following your appointment in the Gynaecology Out-Patient department at Good Hope Hospital.

As a Trust, we are very sorry for your experience, as we would not want any of any patient’s leaving an appointment feeling upset and that it was a waste of time.

If you would be willing to provide further details such as your name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to look into this matter further.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

I will forward your posting to the Senior Management Team for Gynaecology so they are aware of your experience.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Yours sincerely

Jenny Langham

Patient Services Officer

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