"Middle age administration"

I am sorry that you find our appointments system problematic. We keep the appointments system under constant review and have considered alternative methods of booking appointments in the past and are currently considering another system, as we would like to improve the booking system if we can. However, to date we have found the current method to be the most effective. You do not however have to come and queue up in person in the morning and can of course make an appointment over the phone, if you prefer. We do however offer out appointments on a first come, first served basis at present, so some people simply prefer to come in person first thing in the morning and queue up, in the hope that this will give them the best chance of booking an appointment. Patients' time is valuable to us and we use our current system in order to try to avoid wasitng it. We have many patients who simply do not attend pre-booked appointments, so those appointments are then wasted, when other patients could have been using them. Patients booking a same day appointment are more likely to attend, so this does currently seem to be the best way of avoiding wasting both patients' and doctors' time, so the current system ensures that as few appointments are wasted as possible. I hope you will understand that we are doing our best to provide as good a service as we are able to all our patients in these difficult times and will continue to look at alternatives that may be better, as time goes on.