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Fantastic care and support

Posted By MM18

"Fantastic care and support"

About: Crosshouse Hospital / Maternity care

(as a service user),

I recently gave birth to my second child at Ayrshire Maternity Unit. I was admitted to be induced and ended up having an emergency c-section. I was a very anxious mum to be and I want to acknowledge the fantastic care, help and support I received from all the staff involved in my care. They genuinely made my experience less traumatic- and were lovely bunch of people who clearly are passionate about what they do. Specifically the names that I remember: 

Debbie & Hazel - midwives on induction ward

Wendy - midwife who looked after me in recovery

Tina - midwife care assistant 

Margaret & Linda - auxiliary staff who helped remind me how to feed and bath the wee one 

Elaine - in the lunch room 

Liz - registrar who delivered my baby and who was fabulous with me in the run up to a decision being made. She gained my trust very quickly 

Ashley - anaesthetic Dr - Incredible support leading up to me going in to theatre and also when we were in theatre - she was right there for me and hugely reassuring, sharing a good balance of information but not overwhelming me 

This list is not exhaustive - I wanted to acknowledge the superb experience that I had from when I went into the induction ward until I left with my son 

Many thanks to all -you are doing an amazing job 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/04/2018 at 15:55
Published on Care Opinion at 15:57

picture of Eunice Goodwin

Dear MM18,

Congratulations on the birth of your new wee bundle of joy.

I am really impressed that you have captured and remembered all this in such detail and we all thank you very much for it. When the staff see this post, you will have made all the staff very happy with such lovely feedback, it doesn't get much better than 'superb'.

All the best for your new chapter mummy,

Best wishes,

Eunice

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