"The medical side of things are brilliant.The car..."

Thank you for your kind comments in respect of the service you experienced within the haematology department at the Freeman Hospital. As an organisation we aspire to the highest standards at all times and are delighted to get such feedback. Your comments have been passed onto the Department involved, who will be encouraged by your kind remarks.

May we apologise that you felt the facilities for disabled car parking and bedside entertainment fell below the standard expected. In respect of your comments regarding the bedside entertainment system. This service is provided under contract by a private company, Hospedia – you can find further details of their services on their website www.hospedia.co.uk. For your information, Hospedia have made concessions for certain patient groups, for example children and long-stay patients and we continue to work with the company to try to improve the services available for our patients. The Trust now allows limited use of mobile telephones and has WiFi access available via personal devices independent of the Hospedia system.

The Trust has invested in significant improvements over recent years to provide improvements to disabled parking on the Freeman Hospital site. This now includes a refurbished area located outside of the Cardiothoracic Centre and additional blue badge spaces near to the entrance of the Northern Centre for Cancer and Renal Services entrance at the rear of the main hospital building. Therefore there are a number of options from which to access disabled parking and an increased provision, though we do appreciate that some of these areas may not be the most direct route for the department you are visiting. If visitors are unable to find a disabled parking space in the Freeman Hospital main car park or the areas mentioned above, you can contact a member of the security team for advice. Parking is available in the main car park at the standard rate.