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"APPRECIATION OF QA CARDIAC TREATMENT SERVICE"

About: Queen Alexandra Hospital / Cardiology

My wife attended QA several times during the Summer of 2017 prior to undergoing surgery at Southampton General in September.

WE ARE DELIGHTED WITHE THE SERVICE PROVIDED.

The initial requirement concerned the performance of her heart.The first point of contact was and a thorough set of diagnostic procedures followed. It was confirmed that the Mitral Valve would need repair or replacement. All of the processes and the QA staff members who carried them out were excellent in their attitude and professionalism.

I will be sending a similar message and thank you to the teams at Southampton General. The surgery took place on September 19.

The Cardiac Rehabilitation team under continued the excellent service.

THE WHOLE PROCESS WAS OUTSTANDING IN ALL RESPECTS.

THANKS TO ALL CONCERNED.

HOPEFULLY, THIS MESSAGE WILL BE MADE KNOWN TO ALL RELEVANT DEPARTMENTS.

Jeff Roberts

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Responses

Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust
Submitted on 17/04/2018 at 10:48
Published on Care Opinion at 11:37


Thank you for taking the time to share your kind words with us, Jeff. I am pleased that you and your wife had a positive experience with us, despite the circumstances, and I will of course share your feedback with the staff involved in your wife's care as I am sure they will be delighted to receive it.

Best wishes

Kathy

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