"Lost"

We were looking for the renal clinic, so we headed to the old part of the hospital; where we have been before several times. To find it closed and nobody in sight to ask for help on where we are going or what to do. I called the extension numbers on the help desk that was unstaffed, to find that they didn't work.

So we travelled to the new part of the hospital to the customer help desk. The lady that was there was certainly not the most happy to be working a Saturday morning. We were past pillar to post to finally find ward 303. We walked in; nobody spoke to us, until I made my presence aware. There we gained attention from a nurse that pointed out that we are due in ward 302. So we are put in a dirty waiting room, with dust over the floor and crumbs on the chairs.

(Here's the good bit) After 20 minutes waiting we see a lovely man, He is polite chatty gentleman and is a credit to the hospital.

But unfortunately it's a shame the same couldn't be said for the member of staff that was supposed to organise the infusions and treatments within the hospital.