"Caring, appropraite and professional service,..."

What I liked

Suffered muscle tear at weekend. Overall visit was 4 hours ; saw Triage Nurse within 30 mins. and Doctor within 2 hours; saw that people were treated in priority not by time of arrival which was good, even though this meant I was seen later than some who arrived before me. Had Xray and was finally discharged by Consultant. Provided with crutches and cricket pad splint.

Staff competent, polite, professional and friendly; explained what was happening .

Whole process worked very well and timing was fine given low priority of my injury.

What could be improved

One small suggestion. When I went to XRAY dept, the radiographer was not there and the dept appeared empty.There were 5 or 6 patients waiting without knowing what was happening or how long wait would be . Believe radiographer was doing a CT scan elsewhere.

It would have been helpful if a note could be written on notice board to explain and advise how long wait might be.

The actual wait was only 15-20 mins as it turned out.

Anything else?

I have been a number of times to A&E and I have always been impressed by the service and the treatment by the staff.