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I never seem to get an appointment

Posted By Electrical Engineer

"I never seem to get an appointment"

About: General practices in Greater Glasgow & Clyde

(as the patient),

I've been feeling ill for the past 3-4 weeks and whenever I call Buckingham terrace medical practice I always get told that they don't have any appointments available for at least 2 weeks. 

The reception staff said to call back at 8.30am to try and get a same day appointment however this approach has been useless because when I do call back the lines are always busy.

By the time I eventually get through to someone (usually after 20 mins) all the available appointments are gone!

I keep myself in regularly good health most and only ever visit the GP 2-3 times a year at best.  Whenever I do need to see someone I never seem to get an appointment or receive the medical care I think I need.

Appointments

Appointments

Staff attitude

Staff attitude

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 17/04/2018 at 15:10
Published on Care Opinion at 15:24

picture of Nicole McInally

Dear Electrical Engineer

I am sorry to read about the difficulty you are having in getting an appointment with your GP.

As GP's are independent contractors, I would suggest contacting the Practice Manager at Buckingham Terrace Medical Practice to discuss the difficulties you are experiencing.

If you don’t feel comfortable contacting the Practice Manager directly, I can pass your comments on to the Practice Manager on your behalf.

Kind Regards

Nicole

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Update posted by Electrical Engineer (the patient)

Firstly thanks for your swift response, it’s greatly appreciated.

In this instance I would be grateful if you could pass on this complaint on my behalf.

If I were to do it myself I feel my records maybe ear marked as “the complaining one” which may further hinder future appointments.

Thanks again

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/04/2018 at 11:49
Published on Care Opinion at 15:43

picture of Nicole McInally

Dear Electrical Engineer

I will pass on your complaint to Buckingham Terrace Medical Practice

Would you be able to email me at Nicole.McInally@ggc.scot.nhs.uk with your name and date of birth?

Many thanks

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/04/2018 at 14:14
Published on Care Opinion at 15:32

picture of Nicole McInally

Dear Electrical Engineer

We are sorry to note that on this occasion our services have given you cause to complain. I will be happy to investigate this further, if you care to provide me with more details. My contact details are available from our website: https://www.buckinghamterracemedicalpractice.co.uk/

Yours sincerely

Mr Peyman Javidan

Management Partner - Buckingham Terrace Medical Practice

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