This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Uncontrolled Critical Hypertension"

About: Glenfield Hospital / General medicine Wigston Central Surgery

(as a service user),

I handed in my prescription to the surgery on Monday of last week and called at the chemist on Friday to collect it. Since I have had so many failed prescriptions previously I made absolutely sure that I had completed it correctly. For no logical reason the vital and critical item never appears on the repeat prescription and I added it by hand. The form actually says that I should not hand it in more than 48 hours before its due but experience has shown that if I did this I would never get anything. On Friday I went to collect it and there was nothing there. I then had to return to the surgery and then back to the chemist. Since the surgery is not open again until Tuesday I would have no option other than to go to hospital A & E. The situation has become so bad that I must take it up with my MP. I am due at Glenfield Hospital next week and I cannot in honesty tell them that I take my prescription regularly as I cannot get it on a regular and reliable basis. It is ludicrous if it means that I have to go to hospital once a month to get a simple prescription. I have a high blood pressure and the GP surgery told me that my medication was critical.

In response to a previous post about similar experiences that have become my frequent experience I was asked by the Practice Manager  why do I keep bothering to make comments and asked what do I hope to achieve ?

Obviously I keep making posts because the same problem keeps recurring. Since I have three appointments at Glenfield Hospital in the next month I will ask them how long I can go without BP medication and, in the absence of such medication, what action I should take. I strongly suspect I know the answer to this but it is hardly common sense for me to attend A& E on a monthly basis simply because I get get my regular prescription.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wigston Central Surgery 5 years ago
Wigston Central Surgery
Submitted on 23/04/2018 at 11:36
Published on nhs.uk at 12:06


Morning

You have already written in to the practice on several occasions and a reply has been sent back to you each time.

With regards to the above the surgery did everything correctly and we asked you to take this up with the pharmacy.

Regarding the critical item this again has been addressed and is now on repeat prescribing so will be included each time you request your medication.

As I have said a letter was sent out to you explaining all of this.

regards

Jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Glenfield Hospital 5 years ago
Glenfield Hospital
Submitted on 10/05/2018 at 12:07
Published on nhs.uk at 13:21


Dear Reviewer,

We appreciate you taking the time to leave your feedback. We're very sorry to read about the issues you have raised.

On this occasion it seems best for you to contact our Patient Information and Liaison Service (PILS). They have a free phone line: 08081 788337 open Monday to Friday 10am to 4pm or email: pils@uhl-tr.nhs.uk

By using PILS we can create a channel of communication to help deal with your complaint.

Kind regards,

The Communications Team

Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k