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Care Opinion

MUDAS Department

Story from nhs.uk

"MUDAS Department"

About: Wycombe Hospital / Cardiology

My husband visited this department for a blood transfusion. We arrived at 8.45am and booked in, we waited over two hours before anyone came near us. We were advised that the treatment would take in total five hours.

We had thought when we arrived that we would be able to leave the hospital by 3pm at the latest, but as it transpired he was not connected up till 2pm. The treatment was sped up to take approximately three hours, which was not ideal.

We finally left at 5.45.

I realise that the NHS is desperately short of money and the department was short staffed, but it is pointless telling all the patients to arrive at 9am and forcing everyone to wait such a long time for treatment.

This should be looked into and a better system must be implemented.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 27/04/2018 at 11:26
Published on Care Opinion at 16:37

Dear author

Thank you for your feedback.

I am so sorry to read that your husband and you have experienced such poor communication regarding the advise given for the length of time needed to be in the hospital for a blood transfusion.

I can understand your frustration when you thought you were going to leave the hospital at 3:00 pm, but did not manage to go until 5:45 pm.

I will pass your anonymous feedback and suggestions on to the Service Manager and divisional lead for immediate attention.

Kind regards

Patient Advice & Liaison Service (BHT)

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