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Three hour wait for nothing

Story from nhs.uk

"Three hour wait for nothing"

Was advised to attend this place by NHS 111 after falling badly on my wrist, with suspected scaphoid fracture.

After a three hour wait I was told that due to some administrative error I had lost my place in the queue and in any case, their radiographer had gone home so I would be unable to have an x-ray. Staff not at all apologetic. A complete waste of time. Go to a proper A&E instead - the wait time will be the same and they'll have staff and facilities to deal with you 24/7.

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Responses

Response from Finchley Memorial Hospital 5 years ago
Finchley Memorial Hospital

Submitted on 24/04/2018 at 22:11
Published on nhs.uk on 27/04/2018 at 03:41

Thank you for your valued feedback.

We are very sorry to hear that you had a negative experience with our service at Finchley Walk in Centre. Please accept our sincere apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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