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"I'm unlikely to return."

About: Richmond Medical Centre

I'm generally quite a healthy person and tend not to visit my GP very often, so when I go it is because I am actually pretty concerned about something.

I went yesterday, having booked an appointment online during Christmas, so after a 3 week wait, I finally reached my appointment.

I waited 20 minutes in the waiting room, only to be in and out of my appointment in less than 2 minutes.

I was smirked at by the doctor I saw and told that a very painful back was "Just one of those things" and "was nothing sinister". Also, that an incredibly painful elbow was "Tennis Elbow" and would "go away" (even though it's been present for 3 months already.

No suggestion of physiotherapy. No suggestion of further investigation. Nothing.

Absolutely pointless visit, and this is not the first time.

My previous visit was also less than 2 minutes, and a prescription had been printed even before I had finished talking about what was wrong.

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Responses

Response from Richmond Medical Centre 6 years ago
Richmond Medical Centre
Submitted on 25/01/2018 at 16:12
Published on nhs.uk on 13/04/2018 at 18:37


I am sorry to hear your not happy with the service you have been provided. The doctors are under enormous strain in the winter months but will still help where they can.

If you could provide more information to the practice manager then we can try to help you or if you wish to book another appointment then please call the practice.

Many Thanks

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