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Unprofessional treatment at colonoscopy unit

Story from nhs.uk

"Unprofessional treatment at colonoscopy unit"

About: Conquest Hospital

I have an inurable and painful condition affecting my whole body which makes me hypersensitive to pain. I explained all this in a separate letter and asked for a small scope to be used . I don’t believe it was and I was in extreme pain. I was given extra sedative which made me very floppy afterwards and I slipped as I was getting off the bed. The nurses kept whispering in front of me which concerned me. I felt pressure to leave the unit as I was the last patient .I was offered a wheel chair to go to the car and was pulled backwards in it so I couldn’t see where I was going. The nurse did not warn me we were approaching the double

doors and crashed in to them - the impact jarring my joints and. scaring me which made me flinch. Please Note : No apology just the comment ‘ You’re a bit jumpy today’ I explained I had endured a painful procedure and she replied ‘ Are you just like this when you're ill or are you like it all the time?’ I am appalled at the lack of empathy and professionalism . This person needs more training and possibly should not be in the caring profession.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital

Submitted on 17/04/2018 at 15:28
Published on nhs.uk at 19:06

We're concerned to read your review about your recent experience with Colorectal services at the Conquest Hospital, and we would like an opportunity to speak to you, so that we can apologise in person, and gather more important information that will enable us to look into what happened in more detail.

As a trust we are committed to delivering high quality care, however, what you describe is disappointing, and clearly not the standard we expect.

It you would like to do this, please contact our Patient Advice & Liaison Service on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

In the meantime, your full posting will be shared with the Service Manager in Colorectal services to review and act upon.

We hope to hear from you at your earliest convenience.

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