"Very good staff and great customer care."
About: Darlington Memorial Hospital Darlington Memorial Hospital Darlington DL3 6HX
Posted via nhs.uk
What I liked
I believe all too often people complain but do not praise and that leads to a missleading view of a service.
I visited the hospital as an out patient needing support and advice and recieved a truly wonderful service from the Nursing Sister in the respatory section (Viv, I did not catch her second name). kind, considerate and nothing was too much trouble. She provided the best customer care I have ever recieved from a front line member of staff. I manage a service in the leisure industry with over 100 front line staff and I would gladly use her as an example of good practice.
I then went for blood tests, the staff there were very busy but still friendly and positive so all in all I can say a good experiance all round!
So eat your heart out BUPA this was what you call good service!
If there is a patient nominated award Viv has my vote.
I am more than delighted with the service I have recieved
What could be improved
It was fine