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"It felt barbaric"

About: William Harvey Hospital (Ashford) / Accident and emergency

Having been admitted in severe pain the day before my visit today and diagnosed with a kidney stone.

I was given IV fluids and morphine, antiemetic and anti spasmodic.

My pain disappeared and I was discharged in the afternoon.

Unfortunately this morning it all recurred and once again in severe pain I was taken to the WHH.

I was told that I would be given pain relief and I waited and waited and waited, all this time in awful pain.

Three times I asked for pain relief and the last time I was told that they were going to give me Volterol suppositories and I said I couldn’t have them as I was told countless times that due to a medication I take I could not take Volterol.

Another hour went by when the sister was trying to find a consultant but not once did anyone ask how I was even though it was obvious I was in severe pain.

In the end I was so upset and distressed that I walked out.

I felt it was barbaric to let someone continue in awful pain.

I was told that morphine was not used for kidney stones......well, I wonder why I was given it yesterday..

I don’t slag off the NHS st all, I worked in this hospital for more or less20 years and would never have left a patient in so much pain.

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Responses

Response from William Harvey Hospital (Ashford) 5 years ago
William Harvey Hospital (Ashford)
Submitted on 15/05/2018 at 17:30
Published on nhs.uk at 20:06


We are really sorry to read that you were unhappy with the service you received and that you were experiencing pain and distress. We would like to be able to get further information from you so that we can undertake a thorough investigation in order to improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 01227 864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks

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