"My grandson and the children's ward at Queens hospital"

About: Queen's Hospital, Burton Upon Trent / General surgery

(as a relative),

My grandson has cystic fibrosis and i often bring him in for his appointments and visit him when he is there.

He was diagnosed when he was three months old, after taking a while to come to a diagnosis. He is now nine and I have always been very pleased with the care he has received at Burton hospital. The children's ward is fantastic with lots to do and great for the carers, I can often be found playing football with the children. My grandson never worries when we tell him he is coming in to the hospital.

Occasionally he has had to stay in a room of his own due to infection control but again the nurses ensure he has enough to keep him occupied and he is always well looked after.

The only one issue I have is with the car parking at the hospital, sometimes you can be backed up in a queue right to the island. This is the last thing people need to worry about when you are anxious anyway about having to come to hospital.

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Response from Burton Hospitals NHS Foundation Trust

It is brilliant to receive such great feedback from a carer. At Burton Hospitals we strive to meet the highest standard for quality of care possible and the aim is to help both patients and the people closest to them. I’m sorry to read that you have had an issue with parking on site at Queen’s Hospital.

If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) on 01283 511511 extension 5284 (voicemail for out of hours calls) or email: pals@burtonh-tr.wmids.nhs.uk.

Vicki Baldwin, Matron, Paediatrics.

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