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Very Impressed

Story from nhs.uk

"Very Impressed"

About: York Hospital / Accident and emergency

My partner was taken by ambulance to A and E with urinary infection and pneumonia.

I would like to express my thanks to all staff members at A and E and Wards 21 and 35.

My partner who was very confused was treated with respect and kindness.

Staff were friendly and approachable.

My only concern would be that there is no opportunity for convalescence and for older careers it is hard to take over complete care when the patient has been carefully watched and monitored whilst in hospital but is then speedily dispatched home with no on-going support.

However, overall the care was impressive and good humoured.

Lesley

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Responses

Response from York Hospital 5 years ago
York Hospital

Submitted on 25/04/2018 at 13:47
Published on nhs.uk on 27/04/2018 at 03:41

Thank you Lesley very much for your kind comments about the care and treatment your partner received in our Accident and Emergency Department and on Wards 21 and 35.

In addition to your positive feedback you also raised concerns regarding support after your partner was discharged.

If you would like to contact our Patient Advice & Liaison Service (PALS) an adviser will be able to take further details from you and advise you accordingly.

The PALS service can be contacted on:

• Telephone: (01904) 726262

• Email: pals@york.nhs.uk

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