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"Endoscopy procedure"

About: University Hospital Wishaw / Endoscopy

(as a service user),

I was apprehensive when I knew I had to go into hospital for gastroscopy but knew I would be in safe hands with experienced staff. On the day, every staff member introduced themselves and acted in a professional manner. I felt relaxed and was given sedation for the procedure as part of my wish and grateful staff recognized patient choice.
After the procedure, I was looked after well and staff were attentive to my needs. Ensuring I had something to eat and drink before leaving hospital. It was also good to get results after the procedure as it gave me peace of mind.
As a nurse myself I know the pressures that NHS staff have on them, I was very impressed by the endoscopy department and would like to thank the staff who do an amazing job. I am so glad I went for the procedure as it has helped me with my diagnosis and to get the right treatment.
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Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 6 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire
Submitted on 17/04/2018 at 07:27
Published on Care Opinion at 08:38


picture of Fiona Cowan

Endoscopy procedure | Care Opinion

Dear nm245

Thank you very much for taking time to post on care opinion. The team in Day Surgery are always grateful for positive feedback.

I am delighted to hear that you were well cared for and that the team displayed excellent professionalism. It is often an anxious time when patients come to our unit and we try our best to make sure you feel supported.

Once again thank you and I trust you are recovering well at home

Best Wishes

Fiona

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