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Horrible experience

Story from nhs.uk

"Horrible experience"

About: Horfield HC

I went into the practice with an ongoing issue, unfortunately my doctor wasn't available when I booked one month prior so I saw another GP.

This GP was dismissive from the outset and insisted that they should not be seeing me and that I should have booked to see my doctor. I was so embarrassed I didn't actually mention my issue to the doctor as it is very sensitive. They said I should only see my GP and not book appointments to see other doctors.

I went to the reception whom booked me in to see my doctor in a month. I am in alot of pain and can't go about my daily activities without some treatment moving forward.

This has been a terrible experience. What kind of doctors surgery is booked for a month and still takes on new patients?

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Responses

Response from Horfield HC 6 years ago
Horfield HC

Submitted on 12/04/2018 at 13:48
Published on nhs.uk at 15:07

Dear Patient,

We apologise that your recent experience with the practice was not satisfactory. If you contact the practice directly we would, of course, investigate your concerns. Thank you for taking the time to feedback.

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