"Trip to a&e"

Unfortunely I found myself needing to go to a&e one morning after an awful night of pain. The receptionist on duty was incredibly rude and blunt with me and even called me a liar twice when they had misheard what I had said was wrong with me, then loudly told their colleagues I had changed my mind what’s wrong and was clearly lying.

I was sent through to somewhere out the back where I sat crying from pain and was stared at by all nurses/Doctors/receptionists in there, but not one asked if I was ok. I was then thrusted a urine cup and sent to do that and then just told to sit and hold the specimen till they were ready. I was taken behind a curtain and had to listen to the nurse telling her colleague I was wasting their time and should see a gp (which I would’ve done had it not been a bank holiday weekend and 4 days till I’d be able to do so). They then opened the curtain, before I was fully dressed again, and told to go and wait in reception.

I realise it isn’t their job to be friendly or smile but given the fact it’s not like I went there for a day out or through choice a smile or act of friendliness would’ve made me feel a million times more comfortable. As for the reception staff acting like I’m a nuisance to your day and you’d rather I wasn’t there to bother you is not on. You’re being paid to do a job, I’m there not for fun but because I medically need to. At least you’re being paid to be sat there gossiping loudly for all to hear.

All in all it was a horribly experience made worse by the complete unfriendly and alienating behaviour of the staff and I really think the whole department need to be spoken to about general kindness towards human beings!