"Good staff - but no communication..."
About: Manor Hospital Manor Hospital Walsall WS2 9PS
Posted via nhs.uk
What I liked
The staff on ward 12 were very friendly and helpful and considerate to your needs
What could be improved
communication in a big way between departments. I spent 4 days in hospital and could probably have been out within 2 if the relevant departments had been contacted early on in my stay. I was admitted as an emergency by Waldoc, and the consultant who I am under as an outpatient was not contacted until the Thursday that I was discharged - I left a message with my out patient nurse because I had, had enough. Okay so originally my emergency the problem was not known, but by the Tuesday they were pretty sure it was my chronic condition that I attend outpatients department for, was the cause so why then did the surgeon for my condition did not contact my consultant then?? - I was told I could not be discharged until I saw someone from that department.
It has been known in previous years, that if you were admitted for any kind of condition, if you were an outpatient for a clinic - even if not relevant to the cause this time, the consultant you were under came to make sure that the reason you were admitted was not causing any problems to the ongoing condition
I was also asked to return later in the day for my prescription and discharge note, but to call first to make sure it was there - it is now 30 hours since my discharge and my prescription has still not been delivered to the ward - again lack of communication somewhere
Get communicating - all of the staff I spoke to about this situation agreed with me, that communication was the biggest problem within the hospital. I was not the only one within my ward that was having problems - at least 2 others within my bay alone were having the same problem