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Wrong information

Posted By Little miss Disney

"Wrong information"

About: Forth Valley Royal Hospital / Urology

(as a relative),

So my father had a lump and GP sent an urgent referral to urology department. Was seen within two weeks - but a very poor appointment. For a kick of he didn’t see the consultant that was said on the letter. The doctor he saw was very dismissive, suggested taking antibiotics and going for a scan which letter came in and is not for another 6 weeks after saw. Answer me why if a GP has urgent, if patient explaining the way feeling - still a further 6 week wait. And prescribing antibiotics when no infection was detected?  

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Responses

Response from Donna Calder, Senior Charge Nurse, Ward B12, FVRH 6 years ago
Donna Calder
Senior Charge Nurse, Ward B12,
FVRH

Submitted on 11/04/2018 at 16:31
Published on Care Opinion at 19:50

picture of Donna Calder

I am sorry for your experience on this occasion. We constantly strive to give the best care possible. and appreciate your feedback to help make improvements.

Kind Regards

Donna Calder

SCN Ward B31

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Update posted by Little miss Disney (a relative)

Thanks Donna. I am so angry a further letter today to delay it yet another week. Great to see NHS Forth Valley act fast when a patient appears with a lump.

Response from Elaine Kettings, Chief Nurse, Falkirk Health & Social Care Partnership 6 years ago
Elaine Kettings
Chief Nurse,
Falkirk Health & Social Care Partnership

Submitted on 13/04/2018 at 11:54
Published on Care Opinion at 12:32

Good Morning,

I am concerned to hear your father has received communication of further delays with his scan, I can appreciate how frustrating this will be for both you and your father. Could you please contact me to allow me to gain a better understanding of your concerns and your father's details. Thank you for taking the time to update us of the delays in your father's case, I am very keen to speak with you to allow me to provide some help and assistance.

kind regards

Elaine Kettings

Head of Person Centred Care

01324616025

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