"Frustrating"

I have had three referrals for possible cataract surgery. The first never went through, the second was lost and the third finally resulted in an appointment in March of this year. A week before this date I got a call to say it was postponed until April 13 which was, thankfully kept.

After waiting for hours, I had two tests and finally got to see a doctor. He told me I needed laser treatment before the cataracts could be done. This treatment would be in 2-3 weeks, I saw the doctor write thiis on the yellow form. FOUR weeks later I still haven’t heard anything. I rang to find out and was told the only person who would know was the secretary and to ring her. I was given numbers for two secretaries. I rang - nobody there. I rang the other secretary. Again nobody there. Who leaves their phones unattended in a busy hospital?

Nobody efficient, that’s for sure. I want to know that this paperwork hasn’t been lost like my referrals but how can I find out when nobody answers the phone?

This department is so inefficient that I shall never use MK hospital again.