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"Praise where praise is due!"

I was lucky enough to be offered a much needed emergency dental appointment here this morning. I was in a great deal of pain and am like many others ridiculously nervous after a nasty experience many years ago in Essex.

Sadly there was no choice but to remove the tooth, which was my greatest fear.

The dentist and her assistant were both very sympathetic and acted incredibly professionally. There was absolutely no pain and it wasn’t an easy extraction but the Dentist kept me well informed throughout.

I can honestly say that these two professionals have helped restore my faith in visiting the dentists and I can only offer the highest praise for this practice.

The receptionist was as equally kind and sympathetic both on my arrival and departure.

Without doubt a wonderful facility that local residents are extremely lucky to have.

Thank you all for this morning, especially as it was a Sunday. I am indebted to the team who made the whole experience as positive as possible. Well done!

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Responses

Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 6 years ago
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 11/04/2018 at 14:11
Published on Care Opinion at 14:24


picture of Lucy Nicholls

Thank you so much for your lovely feedback about Cowes Dental Practice. I have passed this onto the service manager and asked her to forward this to the staff.

I'm glad that the experience was as good as could be expected from something so awful - and on a Sunday too!

Really hope that you are feeling better and fully recovered.

Many thanks for taking the time to share your feedback, which the staff will really appreciated.

Best wishes, LUCY

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