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Communication re aftercare following...

Story from nhs.uk

"Communication re aftercare following..."

About: Stoke Mandeville Hospital / General surgery

Having waited for 5 hrs to go down to theatre, was rushed out of day care at8.45 as they wanted to close. As a result was not informed of any aftercare requirement to use laxatives or of problems that might ensue.

Not given any dressings, which need changing 4 hourly at minimum and prescription for antibiotics/blood thinner/pain relief was not filled as pharmacy closed!

Why on earth can't SMH run to a late night pharmacist as no-one having afternoon surgery is out on before it closes?

Will now have to go back to surgical clinic first thing Monday (typically it is a weekend so no clinic) for urgent evaluation.

Very concerned about possibility of infection as only recently finished chemo treatment for leukaemia...

poor show by SMH after brilliant cancer care.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 26/04/2018 at 11:53
Published on Care Opinion at 13:16

Dear patient

Thank you for taking the time to write and post your comments.

I am so sorry to read that you were rushed out of day care at 8:45 pm as they wanted to close the unit, resulting in poor plan after your procedure.

I can understand how frustrating this must have been for you when you needed to get your medication from Pharmacy and we are concerned to learn that this was your experience of Stoke Mandeville Hospital, especially after you you received brilliant cancer care.

We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly;

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

Kind regards

Patient Advice & Liaison Service (BHT)

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