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"Treatment of my mother on ward 8"

About: University Hospital Aintree / Cardiology

(as a service user),

We were informed Saturday evening that she was to be moved , I had been a visible presence that afternoon and had spoken to the staff in charge who made no intimation she was to be moved . My mother was admitted to die six weeks ago and fortunately she didn't. She is waiting for care of the elderly bed, after a lot of issues !!!whether she was medically fit or not we were advised she needed acute care of elderly then that changed overnight to intermediate care ! No explanations ! She was reliant on oxygen then not then needed it again then didn't !! My mum has long standing mental health issues under a team at Mossley hill hospital with her allocated CPN . We were told that she was to be moved to ward 15 renal ! I spoke to staff in charge on ward 8 and expressed my concern I was told that the bed managers had ordered my mum to be moved and the ward staff did as they were told ! I expressed concern that it had taken this long to get my mum to this level and because of her anxiety and depression this would set her recovery back . I phoned my brother who informed me she was now being moved to ward 25 ! I phoned ward 25 to give them the heads up on my mums needs to be told they weren't expecting her ! They put me through to ward 24 who also weren't expecting her ! But the very helpful staff nurse took time to listen to my concerns and said they'd ring the manager and ring me back which he did . He assured me my mum would be the priority and that an extra health care assistant would be available to help with her needs . I am aware that mum is not on the ward she should be and will face another if not several moves before she is on the right ward for her needs . As a nurse for 42 years I am disgusted at the way my mum and us as a family have been treated . Moving an elderly frail woman with long standing mental health issue s who was beginning to make progress is not an example of good care and to be frank is not acceptable we will be making an official complaint, and I honestly hope this doesn't happen to anyone else. 

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Responses

Response from Karen Davies, Patient Experience Manager, Liverpool University Hospitals NHS Foundation Trust 6 years ago
Karen Davies
Patient Experience Manager,
Liverpool University Hospitals NHS Foundation Trust
Submitted on 12/04/2018 at 10:00
Published on Care Opinion at 10:03


Dear Jasper17

I am very sorry to learn of the difficulties your mum and your family are experiencing. I appreciate that you intend to make an official complaint but if you would like to contact me in the meantime, I will do my utmost to try and resolve the immediate issues you are experiencing.

You can send your contact details to me at Karen.davies@aintree.nhs.uk. Alternatively you can contact the Patient Advice and Complaints Team directly at complaints@aintree.nhs.uk.

Regards

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