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Absolutely awful.

Story from nhs.uk

"Absolutely awful."

About: Good Hope Hospital

What I liked

The consultant's secretary was the rudest person I have ever spoken to. Feeling lots of pain after an ectopic pregnancy operation , called for a followed-up appointment after the operation, which was denied by the secretary, who asked me to go to emergency, and said they would not book me in. Would like to need in each cases they would book someone in then. Absolutely disrespectful.

What could be improved

I should have received a followed up consultation after a emergency laparoscopy-salpingectomy. Specially with heavy bleeding, suffering from antiphospholipid syndrome, and infected stitches. They gave me no chance whatsoever.

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Responses

Response from Good Hope Hospital 9 years ago
Good Hope Hospital

Submitted on 14/08/2014 at 13:00
Published on nhs.uk on 15/08/2014 at 04:00

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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