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"My Grandmother"

About: Heartlands Hospital / Infectious diseases

(as a relative),

My Nan is back in hospital for the numpteenth time battling a Chest Infection with Pneumonia. My Nan is the strongest woman I know, and she has more fight in her than most.

Recently, whilst me and my mother was round her bedside, her Doctor came in and said to her face 'when the time comes and your heart stops, we won't revive you, we won't put you in Intensive Care, we will let it take its natural course'. My question is why? Why did they have to tell her that to her face? What has she benefited from that? When the time comes and her heart does stop, she won't know whether she's being revived.

All that information has done is terrify her and take quite a lot of the fight she has in her. I've never seen my Nan anything but brave, fighting numerous Cancers, Infections and Operations, but today for the first time I saw the look and actions of someone scared. Why did the doctor not just gather her children and Grandchildren aside and tell us? After they left the room, I then had to explain what they were saying. A conversation I should never have to have.

I will never forget the look on my Nan's face, it'll be embedded in my brain forever. Nan now has to let it sink into her head that when her heart stops, she won't receive any help. It's like a third person signing her death certificate before she does. She's now scared to stay in hospital incase the inevitable happens whilst she isn't around her family members, and she's scared to go home and have her heart stop there. No answer will justify what happened today, whether it be 'protocol' or not, it can't be undone.  

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital
Submitted on 06/04/2018 at 12:53
Published on nhs.uk at 13:08


Dear Grand-daughter,

Thank you for taking the time to post your comments with regards to your Nan.

I am very sorry in which the news was given to your Nan by the doctor, as I appreciate that this will have been very upsetting for your nan and her family, especially as you mention that your Nan is now scared to stay in hospital.

This really is not how would wish one of patient’s to be feeling.

If you would be willing to provide your Nan’s name, address, date of birth, ward she is on, together with a contact number for you, as a Trust, we would welcome the opportunity to review this matter further.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion Posting.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Once again, thank you for your comments as all feedback is important to us.

Regards

Miss J. Langham

Patient Services Officer

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