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Excellent ophthalmic care

Posted By 20-20 vision

"Excellent ophthalmic care"

About: Falkirk Community Hospital Gartnavel General Hospital / Ophthalmology (eye problems) (Ward 1c)

(as the patient),

I was referred by my Optometrist to Forth Valley Opthalmolgy Dept at the end of March with a suspected retinal tear. I received a phone call on a few days later offering  an appointment at Falkirk Community Hospital the next day. I attended this appointment and was indeed diagnosed with a retinal tear. Unfortunately the laser machine required to repair my retina was out of order. However, I was then sent to Gartnavel Hospital this morning where I duly had the laser treatment required. Fingers crossed this will prevent a retinal detachment !

Thank you Stephen, the optometrist, for your expertise in picking up the anomaly in the first place.

Thank you also to Forth Valley and Gartnavel Opthalmic teams for your prompt and efficient service. 

You are all a credit to the much maligned NHS

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/04/2018 at 08:06
Published on Care Opinion at 11:46

picture of Nicole McInally

Dear 20-20 Vision

Thank you very much for taking the time to post on Care Opinion.

I am pleased to read about the prompt and efficient service that you received from the Ophthalmic teams at Forth Valley and Gartnavel. I will make sure that we share your post with the staff.

Take care

Nicole

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Response from Dianne Hagart, Operational Manager, NHS Forth Valley 6 years ago
Dianne Hagart
Operational Manager,
NHS Forth Valley

Submitted on 12/04/2018 at 09:19
Published on Care Opinion at 09:59

Dear 20-20 Vision

Thank you so much for taking the time to give feedback on your experience with the ophthalmology department at Forth Valley. I am so pleased to hear that you received a quick diagnosis and prompt treatment of your retinal tear and am delighted that the contingency plan we put in place to cover the problem we were experiencing with our laser machine went smoothly for you. I will share your feedback with the team and hope all goes well with your recovery.

Dianne Hagart

Clinical Nurse Manager

Ophthalmology & Pain Management

NHS Forth Valley

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