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"Same Day Admissions Unit/Urology..."

About: Norfolk & Norwich University Hospital / Urology

I had to go to the Same Day Admissions Unit for a Biopsy (Urology). All the NHS staff that dealt with me were friendly, very helpful and ready to answer all my questions. Everyone worked together as one team and so the whole system worked extremely smoothly.

At the SDAU all the necessary paperwork was efficiently completed and the nurses carefully organised my hospital clothing. I was visited by both the surgeon and the anaesthetist. Both made me feel relaxed and fully explained what was going to happen. The nurse who took me to the theatre was excellent, even insisting that she carry my clothing bags! Two nurses and the anaesthetist smoothly prepared me for the theatre. I then remember nothing until waking up in the Recovery Room where two different nurses were again looking after me, taking great care to keep me comfortable. Once in Denton Ward I was well looked after, and before leaving was visited by the Specialist Urology Nurse who explained what would happen next.

I cannot commend enough all those NHS staff who worked so hard to ensure that my stay in hospital (less than 12 hours) was really stress-free and as relaxing as they could make it!

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 19/04/2018 at 11:18
Published on Care Opinion at 12:34


Dear Patient

Thank you for your kind comments about the care you recently received at the hospital. I am pleased to read that staff were kind and efficient. I will share this with the staff involved and senior staff in the hospital. Thank you for taking the time to write with your thanks and praise.


With kind regards

Sarah Eastwood, PALS Manager

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