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"My a&e experience and stay in the surgical..."

About: Queen Alexandra Hospital / Accident and emergency

I presented myself at a&e with excruciating pain and despite being triaged waited 2 hours with 2 paracetamol which I had to beg for. I remained in agony for another couple of hours and really thought that I was about to die. There were not enough checks on me as I was waiting. Finally got to the SAU at 2pm, where unfortunately a patient with dementia was shouting for the police all through the night. The night nurses were kind but I received very little information the next day. I am a healthcare worker myself so would have understood any information presented to me. I went for scans and my diagnosis was acute pancreatitis caused by azothioprine which I had been prescribed for Crohns disease. Even the discharge summary was wrong and I had to ask the nurse to re-write the diagnosis.

This was a horrible condition made a lot worse by the poor care that I received. Yes I did come out alive but wish I had been shown a lot more consideration

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Responses

Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust
Submitted on 05/04/2018 at 09:17
Published on Care Opinion at 12:41


Thank you for sharing your experience. I am so sorry to hear it did not go well and you feel your care was not to a standard you would expect.

If you feel you would like your concerns listened too, please contact the PALS (Patient Advice and Liaison Service) on PHT.PALS@porthosp.nhs.uk or call on 0800 917 6039 and they will be happy to assist you.

Kind regards

Kathy

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