"complaint about out of hours service"

 I contacted 111 as my daughter had developed croup overnight. I was given an appointment for 8. 15am at the out of hours at princess royal in haywards heath. we were seen by the doctor who asked what the problem was. I explained that my daughter has croup and she has had it previously and is also under a paediatric consultant at crawley hospital for her chest/asthma. after the 1st time of her having croup I was told by both the gp and consultant that if she gets it again to get her seen and steroids will be given to stop it getting worse.

This doctor refused to give steroids and said she was fine and that all she has is flu even tho he heard her barking cough. This doctor couldn't take her oxygen levels properly as they did not have the correct machine for infants and proceeded to attempt to use the adult machine on her finger where they openly said it won't be accurate. she had no symptoms of flu and if she had I would have treated her at home for flu.

The barking cough of croup is very distinctive. The Doctor said if she develops croup later than deal with it later. They was incredibly rude. My daughter deteriorated throughout the day with more barking coughing, struggling to breathe and high temp which was not coming down. She began vomiting too and I had to call an ambulance as she was sucking in her neck when breathing and had stridor. The paramedics could not understand why she had not been treated with steroids that morning. she got taken to a and e at east surrey and given steriods. Again the docs and nurses here could also not understand why she had not been treated for croup that morning. I think that should she have been treated properly by this doctor she would not have ended up in hospital. I am absolutely disgusted by the behaviour of this doctor and would like this to be looked into before more serious mistakes happen.