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"Excellence in care and communication GRI"

About: Glasgow Royal Infirmary

(as a relative),

On behalf of my recovering wife  (and I), I’d like to extend our deepest gratitude for the level of care, communication and support we experienced under the care of all staff at the GRI during the most anxious of times. From the moment my wife was seen at clinic to her admission to ward 56, her journey through Theatres and recovery to her discharge form 56b, we were both met with warmth, care and professionalism from all staff.

Both Drs Burton and Lindsay were thorough in sensitively communicating difficult issues to us and their manner instilled immediate trust.

Dr Lindsay , under whose care my wife fell, was not only professional and extremely clear in her meetings with us, but her consultations were conducted in a very caring and warm manner and it is clear that in her, the GRI has an extremely dedicated, warm and skilled clinician (who seemed to work 24 hours a day)! 

I hope our appreciation can be shared with all staff

Thank you all

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 6 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 24/04/2018 at 17:30
Published on Care Opinion on 25/04/2018 at 12:09


picture of Pamela McGoldrick

Dear JKC

Thank you for taking the time to share feedback on behalf of you and your wife.

We welcome your comments on the compassion and professionalism you both received throughout your wife’s stay in Ward 56b at the GRI. All staff across the unit aim to provide high standards of care and they will be delighted to receive your positive feedback. We will ensure that this is shared with the staff in the unit including Dr. Burton and Dr. Lindsay.

I hope your wife is recovering well at home.

Best wishes

Pam

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