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About: Kent & Canterbury Hospital / Urology

From the moment I was scanned at my local surgery and informed that I had a mass on one kidney on Dec 29th I received extremely fast and efficient service through the local urology service. By mid January I had been fully screened and was informed that I had a small tumour and that it was advised that I had a partial nephrectomy to remove the tumour.

It was clearly explained to me that there was a 20% chance that the turmour was benign.

I met the surgeon on 22nd February and had the surgery on 26th February. The operation went well, the tumour was removed.

I recovered well and was home within 3 days - had it not snowed so heavily and caused transport issues I could have come home within 48 hours.

Clarke Ward was clean, all staff were courteous and helpful and I was surprised at the speed of my recovery. I have been kept fully informed throughout the whole procedure and am glad to say that the tumour proved to be benign. The NHS comes under attack frequently, but I have received fast efficient and caring treatment throught this medical 'journey'.

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Responses

Response from Kent & Canterbury Hospital 5 years ago
Kent & Canterbury Hospital
Submitted on 14/05/2018 at 15:32
Published on nhs.uk at 16:06


Thank you very much for leaving your feedback about your recent experiences. We were so sorry to read of the diagnosis you were given but were pleased to hear that you were happy with the effective and efficient treatment you received and that the tumour was benign. We have passed your kind comments on to the department for their information and sharing with staff. We know that staff are always glad to get positive feedback and we are sure they will be pleased to hear of your appreciation of the care and treatment they provided.

Having feedback about when things go right, is also a valuable tool for ensuring best practice throughout the Trust and so we would like to thank you for taking the time to provide this to us. We do hope you are continuing to recover well following your surgery.

Kind regards

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