"Communication"

I do not think it is constructive to complain but after a lot of time to think my family feel we should make a comment. there seems to be very little teem communication and the opinions and feelings of the relatives of the patients are not listened to. we had cause to ring the team and because they were all busy no one got back to us yet again as a result we had to call the crisis team who then sectioned our relative still no one contacted us even to offer us support in a very difficult time. The main question is why we had to rely on an external team for help who were exhalent and caring and supportive to every one called us when they said they would listened to both the patent and the relatives this should have happened months ago the answer machine used to give out information as what to do in the event of a crisis it did not work even after raising this 8 weeks later it still does not work WHY.