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"Excellent care by all from reception to referral"

About: University Hospitals Coventry and Warwickshire NHS Trust

I am extremely grateful to the opthamology team on the 23rd February I had an appointment for my dry eyes (secondary to lupus) with the oncology specialist opthamologist. I came in and reception explained to me that I had a change of appointment and it had been moved forward to April. I explained that I did need to be seen as I had headaches and pain in my eyes and I assumed it was one of the medications I had been on. I was squeezed in by the lady on reception thanks to an opthamologist registrar agreeing to see me. Once they got me in they identified a problem immediately got me seen for further testing and spoke to the neurology team. I now know that’s because I have intracranial hypertension. I am extremely grateful that opthamology worked so quickly to get me in and arranged for follow up very quickly.

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Responses

Response from University Hospitals Coventry and Warwickshire NHS Trust 6 years ago
University Hospitals Coventry and Warwickshire NHS Trust
Submitted on 05/04/2018 at 14:52
Published on nhs.uk at 15:07


Dear V,

Thank you very much for posting your review on NHS Choices about your experience of our Ophthalmology department at University Hospital in February.

I was very pleased to hear that you were able to get an earlier appointment, which resulted in a diagnosis so you could start receiving the care you need for your condition.

I will pass on your kind comments to the Eye Clinic.

We are grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you again for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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