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Are the phones working over there?

Story from nhs.uk

"Are the phones working over there?"

About: Wycombe Hospital / Maternity

In March I did my first pregnancy scan at the Antenatal Clinic in High Wycombe Hospital, and I've been suggested to do a blood test for down syndrome.At the end of the appointment I've been told that I will have to go back so I gave my details to the nurse assuming that i will receive all the information that I need by message or post but I never received father indications at all.For the passed 10 days I've been trying to call either the Blood test department and the Antenatal Clinic several times and nobody never picked up the phone. Is this professional? Why do you have a phone number if nobody actually pick it up? What am I meant to do? I don't know what to do anymore to try to get in contact with somebody

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Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 24/04/2018 at 15:50
Published on Care Opinion at 16:12

Dear patient

I am very sorry to learn that you have not been able to contact the blood test department and the Antenatal clinic in Wycombe Hospital and you have not been able to get through to them. I can understand how frustrating this must have been for you.

We would be very grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to resolve your concern and to learn more about how we can improve our service.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk.

Kind regards

Patient Advice & Liaison Service (BHT)

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