"Excellent service received from moorgate ward"

About: Derriford Hospital / Neurosurgery

I was transferred to derriford hospital by ambulance for an emergency brain operation whilst on holiday in Cornwall. As soon as I arrived I was treated with the upmost care & respect by all the staff. I had an abscess the size of a plum pressing on the language & perception areas within my brain, both were altered; I couldnt speak & my perception was incedably high. I also has sepsis. After the surgery I was in agony, was shaking & crying. The staff showed empathy & called the pain specialist out to see me & he administered what I needed to help reduce the pain, I don't know his name but I want to thank him as he was excellent at his job & showed love & care. In the neurology ward everything ran smoothly, meds were on time, equipment was good, everything was clean, food was lovely & presented well. The doctors, nurses, occupational therapists, carers porters & all staff were professional polite & friendly. At times I was terrified as I couldnt speak or remember the alphabet & as my senses were heightened every noise was louder & colours were brighter, actions were animated. I was comforted by the staff as they explained what was happening to me, I felt safe in their hands. I could feel the energy from people & places & within derriford hospital it was excellent so I can't thank them enough for saving my life with the best care & attention I've ever received or seen within any hospital.

Story from NHS Choices

Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust

picture of Alison Stanton

Matron for Emergency Services has responded to say:

I would like to say thank you the positive feedback and that it will be passed on to the staff. I am glad the team made the patient feel more at ease during this traumatic time.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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