"Outstanding service and compassion"

My sister and I brought our 82 year old mother to A andE after a fall in the garden the previous day to have her checked over as there were no appointments available that day at her GP.   She was assessed and referred to a physiotherapist who had an outstanding level of professionalism but more importantly compassion and bedside manner.   He made an anxious period a somewhat enjoyable experience at a a time when it is apparent that A and E departments are struggling to cope with enormous workloads.   We were not rushed through the process like a production line but felt quality time was spent with us by a very caring and competent individual. I think the young dark haired individual will already be known to more senior colleagues and because of his nature will remember who we were.   His name escapes me but I hope someone takes the time to trace him and let him know that his efforts are appreciated perhaps more than he is told!