This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Feeling very isolated in the scanner"

About: Musgrove Park Hospital / Diagnostic Imaging

(as a service user),

I was called by Alliance Medical for a PET scan at MPH.

Staff both on the phone before and at scan appointment were caring and attentive and I have nothing but praise for them.

However the scan experience itself i.e. being in the scanner was unpleasant and could have been improved by a couple of simple measures:

*Unlike a previous scan experience I had, probably for an MRI scan at Musgrove there was no background music, this would have helped  relax me a bit and been an indication of how  much time was passing.

*I was told the scan would be 20 minutes but inside the scanner, sightless and totally immobile it is not possible to know how much time was passing.  If a human voice spoke via a speaker to tell me if the procedure was half way through, nearly over or even some encouraging remark it would have severely lessened my anxiety and the horrible feeling of isolation. Being in a scanner is a sort of sensory deprivation.

I had told staff that I am a bit claustrophobic and had brought along a Diazepam from my GP which they saw me take to try to help me relax .

So to conclude; plenty of care and reassurance before the procedure but in the period when I needed it:- inside the scanner, I felt totally isolated.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 6 years ago
We are preparing to make a change
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust
Submitted on 29/03/2018 at 14:23
Published on Care Opinion at 14:54


Dear February 17

Thank you for taking the time to share your feedback. I'm pleased to read that you received such reassuring care from our staff and so sorry you felt isolated during the scan. I really welcome your helpful suggestions of how we can improve this experience for you, and indeed other patients in the future, thank you.

I have forwarded your suggestions to the manager of the department to consider how they can take steps to put these practices in place, to alleviate any unnecessary anxiety for our patients during these procedures.

Once again, thank you for sharing your thoughts.

With kind regards,

Charmaine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k