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Excellent new hospital. Modern, clean...

Story from nhs.uk

"Excellent new hospital. Modern, clean..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Very modern and calming welcome to the ambulatory ward for surgery. Very impressed with the "cath lab" where ablation was performed. It was ultra-modern and made me feel that I was in good hands. Staff were reassuring and friendly and introduced themselves to me and shook my hand just before surgery commenced. Staff were attentive and available if needed. After one night's admission I was swiftly discharged home. Evening meal was good. Breakfast was fine. Provided with sufficient liquids and impressed with the cleanliness and thoroughness of cleaning. I felt very grateful to live in a place where we all have access to such highly skilled professionals.

What could be improved

Nothing I can think of.

Anything else?

Thank you to all the staff for their hard work and commitment.

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Responses

Response from Queen Elizabeth Hospital 12 years ago
Queen Elizabeth Hospital

Submitted on 15/07/2011 at 16:26
Published on nhs.uk on 16/07/2011 at 04:00

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham (part of University Hospitals Birmingham NHS Foundation Trust).

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you had such a positive experience whilst being cared for in our hospital. The managers of the areas you visited and other senior colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

Thank you once again for taking the time and trouble to give feedback on your experience

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