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Had facial surgery and stayed for two nights

Posted By MRSJM

"Had facial surgery and stayed for two nights"

About: John Radcliffe Hospital / Maxillo-Facial surgery

(as the patient),

I have never felt so unimpressed with a department. I feel l have been treated disgustingly from day one!

Nurses not knowing when you last took medication, I have been given three lots of codeine in 5 hours. Have double vision and being sent home with paracetamol. I have been spoken to like a child by a senior member of the ward staff and doctors just want the bed!

On the up side the ward is clean and cared for but patients are clearly at the bottom of some of these care professionals list! The food is disgusting, paperwork is being filled out by patients because nurses aren't.

Absolutely disgusting I will not be returning to this hospital again my local hospital is 150% better than here, at least you're not treated like a child.

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Responses

Response from John Radcliffe Hospital 5 years ago
John Radcliffe Hospital

Submitted on 02/05/2018 at 13:31
Published on nhs.uk at 15:06

Thank you for your comments regarding inpatient stay at the John Radcliffe Hospital. I am very sorry that your care lacked the compassion that we expect all our patients to receive. Please be assured that your feedback will be passed onto the Senior Managers responsible for the department that undertakes facial surgery. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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