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Exceptional service

Posted By ArtC

"Exceptional service"

About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics

(as the patient),

Exceptional service from Toby. He was professional and caring. My arm was in pretty bad shape and he really took care of me well and totally understood my matter. Even spite of my condition and a lot of pain, Toby still was willing to joke around with me! Thank you so much Mr. Toby! ! !

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 27/03/2018 at 15:43
Published on Care Opinion at 17:41

Dear ArtC

Thank you very much for sharing your feedback with us following your visit to the Royal Infirmary of Edinburgh with your recent arm injury.

I was so pleased to read how Toby cared for you and was even able to joke with you. I have shared your feedback with the team and have asked them to pass your kind words to Toby.

I do hope that the pain in your arm has settled.

Thank you again for your feedback.

Kind regards

Jeannette

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