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Appointment cancelled yet again

Story from nhs.uk

"Appointment cancelled yet again"

About: Whipps Cross University Hospital / Ophthalmology

I attend the glaucoma clinic on a Tuesday morning. I have been attending this clinic for about 4 years now. I attend every 6 months as I have a field test each time as there was a concern about this. However this time my appointment has been cancelled about 3 times. I received a letter with a number to call at the top to rebook this. The phone rings constantly no one answers and it goes to a voicemail that is full. How do I get an appointment as it's been cancelled so many times I should not have to wait !

Also my consultant apppears to have left.

I have been in touch with PALS who told me they would get the manager to contact me. Still waiting !

This is unacceptable. Management and communication is appalling.

My eyesight is very precious to me.

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Responses

Response from Whipps Cross University Hospital 6 years ago
Whipps Cross University Hospital

Submitted on 23/04/2018 at 10:28
Published on nhs.uk at 11:06

Thanks for taking the time to send in your feedback and we’re sorry to hear that your appointment has been cancelled multiple times. We would advise that contacting the PALS team is still the best route to trying to rebook your appointment. You can contact them on WXpals@bartshealth.nhs.uk.

All the best,

Barts Health NHS Trust

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