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Care Opinion

Out Patient Appointment in Urology Department

Story from nhs.uk

"Out Patient Appointment in Urology Department"

About: Royal Cornwall Hospital (Treliske) / Urology

I came for a cystoscopy on Friday 16 March 2018. Following the same procedure years ago, when I was a child, and having suffered excrutiating pain, I was extremely anxious and dreading having to have it done again.

On arrival I was seen promptly. Then I was taken to a cubicle to get changed into a gown and then led into the room where I was to be examined. The doctor and nurse were so kind and listened to me as I explained my fears. The procedure was not rushed in any way, they talked to me throughout and explained what was being shown on the screen beside me.

It was pain free and although a bit embrassing (for me at least) I was genuinely touched by the care given.

The doctor did not find a cause for my pain in my bladder and recommended a pevic MRI and urodynamic tests. He told me that he would organise the MRI and before I left the department, he told me that this was already being arranged.

I just want to say a huge thank you to all the staff in the department for making me feel at ease and for their friendliness. This was one of my better experiences at Treliske, hence this feedback.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 6 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 26/04/2018 at 17:22
Published on Care Opinion on 27/04/2018 at 09:57

picture of Michaela Johnson

Dear Sally

Thank you very much for taking the time to share your experience of our Urology department on Care Opinion. I am delighted that you received wonderful care and that the Doctor and Nurse took the time to listen to your fears, explained everything thoroughly and the procedure was pain free for you and not rushed in any way; especially as you must have been extremely anxious due to your previous experience.

I am sorry that they were unable to find cause of your pain, but hope that the MRI the Doctor arranged helps to diagnose the root of the problem and you can therefore receive the relevant treatment.

I will be sharing your feedback with the Pain team as I know they will be just as thrilled as I am to know that you had had the best experience possible in the circumstances.

Thank you again and I hope a treatment is found that works for you soon and you begin to feel much better.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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