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"Flippant attitude by Sister and Doctor"

About: Warrington Hospital / Accident and emergency

GP referral to A&E for my mother in law who has Alzheimer's and was clinically dehydrated and poorly. She was not eating or drinking and is underweight. The Sister said "They don't eat much with dementia"

My husband and I are experienced nurses and weren't happy with this sweeping statement as it was clear she was physically too ill to eat! She had no name band put on for 2 hours. The male HCA showed no dignity or respect when she needed to be undressed for the ECG.The Dr said in his opinion she was clinically dehydrated, however after a chest x ray and bloods she was sent back to the care home. Postural hypotension was not treated.24 hours later GP not happy and she is back in A&E! We would not recommend this department.

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Responses

Response from Warrington Hospital 6 years ago
Warrington Hospital
Submitted on 17/04/2018 at 08:22
Published on nhs.uk on 18/04/2018 at 03:38


We are sorry to hear about your mother in law's experience and would advice that you contact our Patient Experience Team on 01925 662281 or email: WHH.Patient.ExperienceTeam@nhs.net with your mother in law's details, so that this can be investigated. Your feedback is important to us to learn how we can improve experiences for patients and their families with dementia.

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