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Going above and beyond

Posted By Trevor c

"Going above and beyond"

About: Newark Hospital / General medicine

(as the patient),

My GP said that I needed an X-ray, I rang Newark X-ray but they said that they had not received the referral yet so I rang back at approx 2-30, they still had not received it at approx 3-10 the receptionist from X-ray rang me to say that she had just received it and did I want to come down today or next week.

I went down at 3-45 and was seen straight away, excellent service - I am sure that a larger hospital would not have given that service. Special thanks to the lady on reception for going above and beyond.      

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Responses

Response from Katie Harris, Patient Experience Facilitator, Sherwood Forest Hospitals NHS Foundation Trust 6 years ago
Katie Harris
Patient Experience Facilitator,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 27/03/2018 at 08:38
Published on Care Opinion at 09:01

Thank you for taking the time to provide such positive feedback. I will ensure your kind comments are passed on to the teams involved in your care as I am sure they will be pleased to read your words of praise. Thank you again for taking the time to write this post and I wish you all the very best.

Kind regards

Katie - Patient Experience Facilitator

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