"Unlikely to get an appointmemt- system needs..."

After not being able to get an appointment the same day I called the following day for an appointment and was told that all appointments had been taken by 8:13. I then called back and asked for an emergency doctors contact and was told about a cancellation which I was pleased about. I am very pleased about how the doctor listened to what was wrong and the advice that was given. However there was a staff outside that was very rude about a parking situation which I was very apologetic for as I couldn't see the sign to say it was staff only as it had been rubbed off the Tarmac. However she was very rude!!