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"Mistake of identity"

About: East Hull Family Practice

I have already reported this issue further. I would just like to express my frustration today at surgery not only did I feel like a second class citizen, really poorly waiting with a high fever 5 months pregnant. My main complaints was when I walked in, my date of birth was taken in, and not my name. Was told to wait and when I was called in to see the doctor, I was called a different name ! As I walked in to the doctors , I double checked with him and yes! The receptionist made a terrible medical mistake by putting me in on the system as someone else??? What if in the worst scenario I was given medication under someone else's name? What if she was a critically ill person and as they mistook my identity, prescribed me her medication? My ex husband is a surgeon and for the sake of the practice and safety of the patients, better care needs to be enforced to avoid future embarrassment. I am still in shock ! Just had to express my concerns:(

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Responses

Response from East Hull Family Practice 6 years ago
East Hull Family Practice
Submitted on 23/03/2018 at 14:25
Published on nhs.uk at 15:06


The practice is sorry to hear about your experience and we would like the opportunity to discuss this with you. Please contact the practice and ask to speak to one of the managers on tel: 01482 320046.

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