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"Wonderful care"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I suffered a SAH while driving my car with my 2 young children in the car. As a medical professional myself I knew what was most likely the cause of my sudden, horrendous headache.

I was transferred to the neurosurgical ward 63 at the qeuh. 

From the ambulance crew, porters, auxiliaries to the nursing staff and medical staff, each step of the way I was treated with compassion. I am so thankful to my neurosurgical team, under the care of Mr Grivas and interventional neurologist Dr Siddiqui. I was investigated and diagnosed and treated with professionalism but also with great compassion. Dr Siddiqui ensured I understood every aspect of what was involved in my DSA scan and took me through it step by step. I was overwhelmed by his expertise and kindness.

Nursing care has been wonderful, with all staff being caring and most importantly reassuring through what has been a scary time.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 27/03/2018 at 08:29
Published on Care Opinion at 08:59


picture of Nicole McInally

Dear Mrs SAH

Thank you for taking the time to share your story on Care Opinion.

I am sorry to read about your SAH but I am pleased to read about the care and attention you received from all the staff.

We will share your post with Mr Grivas, Dr Siddiqui and the staff within Ward 63 who I’m sure will be delighted to receive your feedback.

Best wishes

Nicole

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 6 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC
Submitted on 28/03/2018 at 08:17
Published on Care Opinion at 11:28


Dear Mrs SAH

Thank you for your positive feedback regarding the staff in Ward 63. I will make sure that we share this with the staff.

I wish you well with your recovery.


Kind Regards

Elaine Burt - Chief Nurse - Regional Services

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